Shipping policy

Order Processing & Dispatch Time

We aim to dispatch all orders within 24–48 hours (Monday to Friday, excluding UK public holidays).

In some cases, products may be supplied or fulfilled by a third-party provider. Where this applies, dispatch may take up to 3 working days. Customers will be notified if extended dispatch times apply to their order.

Orders placed after processing hours, on weekends, or on public holidays will be processed the next working day.

Shipping Method

All orders are shipped using Royal Mail.

Available services will be displayed at checkout and may include:

  • Royal Mail Tracked (UK)

  • Royal Mail International services (for overseas orders)

Delivery times are estimates only and are not guaranteed.

UK Delivery

Estimated delivery times after dispatch:

  • Standard delivery: typically 2–5 working days

  • Tracked services: typically 1–3 working days

International Delivery

We ship worldwide.

Estimated delivery times after dispatch vary by destination and typically range from 7–21 working days.

International delivery times may be affected by customs processing and local postal services, which are outside of our control.

Customs, Duties & Taxes

For international orders, customers are responsible for any:

  • Customs duties

  • Import taxes

  • Local handling fees

These charges are determined by the destination country and are not included in our prices or shipping fees.

Tracking

Tracking information will be provided where available once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear after dispatch.

Incorrect Address

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Delays or losses resulting from incorrect or incomplete address information

Returned orders due to incorrect address details may require additional shipping fees to be resent.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with Royal Mail.

We are not responsible for delays caused by:

  • Postal service disruptions

  • Customs inspections

  • Events beyond our reasonable control

Contact

For any shipping-related questions, please contact us through our official customer support channels.